---
title: "Sitrep for GitHub Support — Lucid Labs"
description: "Help with Sitrep for GitHub: signing in, missing repositories, widgets and Demo Mode, and how to contact us."
url: "https://lucidlabs.com.au/products/sitrep/support"
---

# Sitrep for GitHub support

Most problems come down to sign-in, repository access or GitHub's rate limits. Try the steps below, then get in touch.

## Contact

Email [contact@lucidlabs.com.au](mailto:contact@lucidlabs.com.au?subject=Sitrep%20support). We reply within one business day, Monday to Friday, 8:00 AM to 5:00 PM AEST. You can also [open an issue on GitHub](https://github.com/LucidLabsAU/sitrep/issues).

## Common questions

### I cannot sign in

-   Tap Sign in with GitHub, then enter the shown code at github.com/login/device before it expires.
-   Check the device clock is set automatically.
-   If an organisation owns the repositories, an owner may need to approve the Sitrep app for that organisation.

### A repository is missing or shows ?

-   A ? means that count could not be read, for example your account lacks access to security alerts. It is never a zero.
-   Check you can open the repository on github.com with the same account.
-   Pull to refresh. Sitrep batches requests to stay inside GitHub’s rate limits, so alert counts refresh more slowly.

### Widgets look out of date

-   Open the app once so it refreshes and writes a new snapshot.
-   Widget refresh is rationed by the system; stale data is dimmed so you can tell.

### I want to try it without GitHub

Tap Try Demo Mode. It shows example repositories and makes no network requests.

## Your data

Sign out in the app to remove your token from the Keychain, and revoke access under Settings > Applications on github.com. [Privacy policy](https://lucidlabs.com.au/products/sitrep/privacy).

Never send a token or password. We will never ask for one.